• Switch the hub back on at the power. Base LED The Base LED will be the only light that will stay on during normal operation. The fact that your old hub is still working means that the hub5 hasn't been activated. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Router/WiFi mode is junk, the VM WiFi is totally rubbish. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Networking and WiFi. 100. on 30-01-2023 11:05. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Go to solution. Virgin Media Hub 5 Lights. We do not make commissions. on 01-12-2022 23:05. Select Apply changes. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. It isn't on during normal use, but turns red if there is a problem. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 5. See moreVirgin Media Hub 5 Phone Light. If this is causing problems, ask to have your old Hub reinstalled. I have internet and no issues that I am aware of. and the orange light is still on. Yellow flashing light on Hub 5. You can use a pen or paper clip to do this. can please look into this. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The WiFi 6 is a big improvement speed wise if your sat next to it and have WiFi 6 devices. Keep us posted on how you get on. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 6. on 01-02-2023 00:01. Here is a handy guide to the light on your Hub 5. First instance, outage in the area, took a good 16 hours to fix. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). LeeHey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. I have reset the hub by turning it on and off and also by using the pinhole on the back. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. I don’t seem to be able to talk to VM by. If you see this color, there is no cause for alarm. on 07-03-2023 11:57. The hub is in router mode. Plug the cables into the Hub. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. BT Home Hub 4 and 5. 0 as part of a phased roll-out, Virgin Media will offer the Hub 5 to existing customers first at no extra cost, eligible customers will be contacted and given the option of upgrading ahead of a wider launch later on in the year. Once the power white goes solid white, check if the internet light is no longer flashing red. just in the past hour my HUB 4 decided to develop the white light of death. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. White power light is on and Internet lights are flashing. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. I checked the hub 5 network logs and I can see that software updates are failing. I left it for over an hour and nothing changed. Have followed the instructions to the letter on set up and it is not working. Please can you try this for me: • Turn the power switch off on the back of the Hub. Hub 5 has a pulsing green light. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. We do not make commissions. A red light means an issue with your connections even though the Hub is on. Once it’s in modem mode, the VM hub “MUST” then be powered off. . Solid White. Virgin Media1. Claim up to three (if needed) with our WiFi guarantee. If the light remains green permanently, you need to reset the hub by pressing its factory. You can see examples of more lights and what they mean on the Virgin Media. A flashing red power light signals that there’s an issue that needs addressing. We would like to show you a description here but the site won’t allow us. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Dear Virgin Team, Our router (Hub 3. White through to light orange are acceptable. Checked all connections. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Reply. Tudor. It has five lights which indicate the status of the connection. Please can you take out all the cables and put them back in. Regards . Lights on Hub 3. Options. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. • Then use the power switch to turn the unit back on. Joining in. Orange light means nothing re. - Wi-Fi extender pods are currently. on 19-09-2023 03:59. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Flashing White – Booting/Connecting. We do not make commissions. Then switch it back on. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Virgin said it was the new software update colour. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. I have tried a pinhole reset twice now but the light remains orange. 11ax), improved security (e. Any attempt to reset or hard reset it have failed and. No matter what I do the original pod won’t connect to the hub wirelessly. hub 5 flashing blue light. No issues in area currently. Home Phone. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Then, wait for 5-10 minutes for the Hub to start up. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. Easy to set up, coverage has. Re: Hub 5 problem - light going out. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. perhaps the hub is not been added to your account. Super hub - Status lights and control buttons. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Suddenly this morning we have a green flashing light with no internet. Depending on your area. Off: No phone service or the phone is not connected. For example, if your Virgin Media Hub 3. Currently we have a solid green light after putting the Hub into modem mode. This is what you'll see when the Hub’s working normally. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. If you are in modem mode on a Hub5 then the LED should be green not white. Reboot the broadband Hub. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. Not applicable. A green light on your BT Hub indicates that things are going well. Switch the hub back on at the power. Otherwise nothing has changed. Try this as a last resort. Please report back with the result. Hi destructor23, Thanks for posting and welcome to our community 🙂. Excludes broadband faults and broadband network outages. 168. Options. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. The software version I'm running is LG-RDK_4. 1 technology, is designed to power the next-generation of connected devices – including modern. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. Thanks so much for joining me on private message @shirleykitcher1 . The Internet LED will be off when your Hub is connected to the network and can access the internet. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. My Virgin Media App. No internet, the hub red. It can take 5 to 10 minutes to restart. It normally is not a hub problem, but a VM cable/cab/network problem. on 11-06-2023 18:32. Wifi: Indicates the wifi is on and working. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. on 15-07-2022 14:04. All the white cable is probably screwed in. Re: Permanent orange light hub 3. All the other lights flashed green and then dissapeared but this light remains green. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Options. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Today I've received my hub 5 and green light is flashing for few hours now. You could always use some masking tape. and tells you of more local issues down to. Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. You. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. 5 hours before hand. Red light – Issues with the cable connections. Options. It normally is not a hub problem, but a VM cable/cab/network problem. The Hub should now operate normally. Is this normal for hub setup and i just need to wait. This latest future-proof WiFi. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Hub 5 not showing wifi. We do not make commissions. Hi I have had the same issue. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. The nest pro hasn’t got very good reviews. - pressed reset button for 15 seconds. If the Base (Power) light is red, the hub may be overheating; if you notice the. 1) Access your hub on 192. Also the time on the logs seems to be incorrect (i. Flashing White – Connecting to Virgin Media network. Flashing Red – Updating firmware. The router is well ventilated, and it has been in the same place for over five years with no issue. Hi, First post so please be gentle. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Power on and set up your new router as per the manufacturers instructions 7. When that’s done, it’ll be online and broadcasting a wireless signal. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Forum; Apps. It isn't on during normal use, but turns red if there is a problem. The password is printed on the bottom of the Hub. . The hub is in an open area and has shown no signs of overheating. Wait a few minutes for the Hub to clear its settings and reboot. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. I am going to send you a private message. on 09-12-2022 14:59. Virgin Media. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Please look out for the purple envelope in the top right of the screen. Virgin Media 2. 4Ghz. In response to VetB. Been on for more than 24 hours and have had 3 frustrating calls with Techs who have reset and told me I'd be good to go in 30 mins and. ughugh. Have tried resetting the hub but issue persists. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. My hub 3 is displaying a solid red light. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. All in one super nifty tool. Red flashing LED means the hub has lost connection with the VM network. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. on 20-12-2022 21:46. Call equipment activation on 0800 953 9500. . Wifi: Indicates the wifi is on and working. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. I can connect but there is no internet connection. Hi, my Hub 3 has a solid red light. I even checked the cables and it all appears fine. 3. I have now booked you a visit for the red light warning issue – you can check the date and time via your online account here. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Hi, My virgin WiFi Hub 3. It will have no bearing on any other problems, you need to look elsewhere. 0 provides essential information about the device’s power status. This just means the router is ready for use and can now be connected to other devices. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. Virgin Media Super Hub 2. Check in 2 places. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Wi-Fi extenders. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. That has to be done first before you can change the name and password. ughugh. See where this Helpful Answer was posted. ), which is in the public domain. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. PCs etc. Then, wait for 5-10 minutes for the Hub to start up. Push the white cable (from the old Hub) into the back of the new Hub. Virgin Media;. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. The Virgin Media Hub 5 is a better router than the Hub 4. If you see this color, there is no cause for alarm. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Here's what you need to do: Press the lit-up blue button on your Super. If that’s the case, simply. Thank you so much for your post and welcome to the community forums, it's great to have you here. I’m not really sure what else I can do or what the issue is?! An. on 16-02-2023 20:37. This means there’s an issue with the cable connections. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. I can connect to the hub but it has no internet connection. Support tell me that this is fine and is an indicator of network status in the area. A flashing red power light signals that there’s an issue that needs addressing. 1. I have switched it off and on and reset it a few times. For over a week now my hub light is red. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Alternatives to Super Hub 2 routers. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. If it's still red then you need a replacement hub via a VM engineer. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. This flashes during set up, and then stays green for 2 minutes when you're done. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. If it’s flashing green, it’s starting up. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. We would like to show you a description here but the site won’t allow us. 1 sometimes continues to work). Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. In itself that’s not really an issue especially if everything is working OK. I have a Super Hub 3 (white) at the moment. The lights are: Power: Indicates the power is on and the router is working. Just upgraded and received a hub 5 yesterday. Thanks. I'm afraid there isn't an option to do that in the settings. on 07-01-2023 13:02. 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. If the lights indicate a problem, try the next. . 0 Kudos. Ive unplugged the hub but its still happening. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. HUB 5 Flashing Blue Light. 0 red led light. I'll try and include as much info as i can on the stats. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Depending on your area and. We do not make commissions. A red light means an issue with your connections even though the Hub is on. Blinking blue wan light on virgin hub. Check out the envelope in the top right hand corner for a private message from me. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. It’s like a. Make sure the WPS Push button setting is enabled, as shown here. We would like to show you a description here but the site won’t allow us. You’ll know it’s ready when the white power light at the front of the Hub is on. Virgin Media. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. It means there is an issue with your connections even though the Virgin Hub 4 is on. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Try a 30 second pinhole reset of the hub with no ethernet connection. I rang virgin about it and was told they'd send a pod to try and solve the issue. Thanks for this. It has five lights which indicate the status of the connection. Red Light. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Up to 3 WiFi Pods if needed. Anonymous. For £76 a month this shouldn’t be happening. Power off the Hub 5 as it is already set in. The light is generally whitish in colour, but can show as. BinghamBloke. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. Options. 4 GHz and 5. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Hi, First post so please be gentle. Let us know and we can go on from there. It continued to flash. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. VM will not dispatch any technicians while an area fault exists. Virgin Mobile. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). . Remember: Once the Hub is reset, it will. The Super Hub is a Virgin Media Broadband cable access device. Options. Flashing White – Connecting to Virgin Media network. Options. 0. Flashing Green – Booting up. The Broadband light – indicates whether the internet. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. We do not make commissions. BD20. 5Gbits/sec Ethernet port for even faster wired connections. on 29-12-2022 23:18. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Stable White – Connected. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Don’t plug the power cable into a plug socket yet. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 100. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. All the help says something about a telephone but I don’t have one so don’t know how to proceed. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. 1 ACCEPTED SOLUTION. Use this button to reboot or reset your router to its factory default settings. not sure if this is normal or not. I didn't need an engineer to come as I had the. This worked! Thank you. Just joined and setup the new hub but it just flashes red. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Go to solution. Tudor. White power light is on and Ready light is off. Had my Internet completely drop. Your Boosters also have a socketHello @amyt2 . Red light on Hub 3. I recently upgraded by bandwidth and a hub 5 arrived today. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Joining in. Just installing and setting up a new hub 5, yes we do use a split network at 2. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Now a ‘white’ LED is actually made up of a red, green and blue.